عنوان

Designing performance measurement systems :

(Number (ISBN

3030011925

(Number (ISBN

9783030011925

Erroneous ISBN

3030011917

Erroneous ISBN

9783030011918

Title Proper

Designing performance measurement systems :

General Material Designation

[Book]

Other Title Information

theory and practice of key performance indicators /

First Statement of Responsibility

Fiorenzo Franceschini, Maurizio Galetto, Domenico Maisano.

Place of Publication, Distribution, etc.

Switzerland :

Name of Publisher, Distributor, etc.

Springer,

Date of Publication, Distribution, etc.

[2019]

Date of Publication, Distribution, etc.

©2019.

Specific Material Designation and Extent of Item

1 online resource. :

Other Physical Details

illustrations

Series Title

Management for Professionals

Text of Note

Includes bibliographical references and index.

Text of Note

Quality Management and Process Indicators -- Use and Abuse of Indicators -- From Measurement Theory to Indicator Theory -- Properties of Indicators -- Designing a Performance Measurement System. .

0

Text of Note

Given our rapidly changing world, companies are virtually forced to engage in continuous performance monitoring. Though Key Performance Indicators (KPIs) may at times seem to be the real driving force behind social systems, economies and organizations, they can also have far-reaching normative effects, which can modify organizational behavior and influence key decisions - even to the point that organizations themselves tend to become what they measure! Selecting the right performance indicators is hardly a simple undertaking. This book describes in detail the main characteristics of performance measurement systems and summarizes practical methods for defining KPIs, combining theoretical and practical aspects. These descriptions are supported by a wealth of practical examples. The book is intended for all academics, professionals and consultants involved in the analysis and management of KPIs. .

Source for Acquisition/Subscription Address

Springer Nature

Stock Number

com.springer.onix.9783030011925

International Standard Book Number

9783030011918

Employees-- Rating of.

Performance standards.

Supervision of employees.

BUSINESS & ECONOMICS / Industrial Management.

BUSINESS & ECONOMICS / Management Science.

BUSINESS & ECONOMICS / Management.

BUSINESS & ECONOMICS / Organizational Behavior.

Business strategy.

Employees-- Rating of.

Market research.

Organizational theory & behaviour.

Performance standards.

Personnel & human resources management.

Supervision of employees.

BUS-- 041000

BUS-- 042000

BUS-- 082000

BUS-- 085000

Number

Edition

Class number

Franceschini, Fiorenzo.

Galetto, Maurizio

Maisanomenico

Date of Transaction

20200823072706.0

Cataloguing Rules (Descriptive Conventions))

pn

Electronic name

[Book]

Y