عنوان
پدید آورنده
موضوع
رده
G155.A1 E46 2019
G155
.
A1
E46
2019
کتابخانه
محل استقرار
INTERNATIONAL STANDARD BOOK NUMBER
(Number (ISBN
178639832X
(Number (ISBN
1786398338
(Number (ISBN
9781786398321
(Number (ISBN
9781786398338
Erroneous ISBN
1786398311
Erroneous ISBN
9781786398314
TITLE AND STATEMENT OF RESPONSIBILITY
Title Proper
Emotional intelligence in tourism and hospitality /
General Material Designation
[Book]
First Statement of Responsibility
edited by Erdogan Koc.
.PUBLICATION, DISTRIBUTION, ETC
Place of Publication, Distribution, etc.
Boston, MA :
Name of Publisher, Distributor, etc.
CABI,
Date of Publication, Distribution, etc.
2019.
PHYSICAL DESCRIPTION
Specific Material Designation and Extent of Item
1 online resource
INTERNAL BIBLIOGRAPHIES/INDEXES NOTE
Text of Note
Includes bibliographical references and index.
CONTENTS NOTE
Text of Note
Introduction to emotional intelligence in tourism and hospitality -- Emotions and developing emotional intelligence in tourism and hospitality businesses -- Measuring emotional intelligence in tourism and hospitality -- Emotional intelligence and service encounters -- Development of personal expertise in tourism and hospitality professions : cognitive knowledge, personality and learning style -- Emotional intelligence, personality, gender and culture relationship in tourism and hospitality -- Developing intercultural sensitivity as an emotional ability -- Service quality and emotional intelligence -- Service failures, recovery and emotional intelligence -- Mystery of spiritual intelligence : predictions, prophesies and possibilities.
0
SUMMARY OR ABSTRACT
Text of Note
The contributors to this book explain the influence of emotional intelligence on various aspects of service encounters in tourism and hospitality and how emotional intelligence as an important ability of employees in tourism and hospitality can be developed. The book has 10 chapters with plenty of student support materials including real-life examples, case studies, links to websites, activities and discussion questions, recent research findings from top-tier journals and presentation slides for in-class use by academics and trainers.
OTHER EDITION IN ANOTHER MEDIUM
Title
Emotional intelligence in tourism and hospitality.
International Standard Book Number
9781786398314
TOPICAL NAME USED AS SUBJECT
Emotional intelligence.
Hospitality industry-- Employees-- Training of.
Hospitality industry-- Psychological aspects.
Tourism-- Employees-- Training of.
Tourism-- Psychological aspects.
Cognitive development.
Customer relations.
Emotional intelligence.
Emotions.
Hospitality industry-- Employees-- Training of.
Hospitality industry.
Mental ability.
Personnel.
Tourism-- Employees-- Training of.
Tourism-- Psychological aspects.
Tourist industry.
DEWEY DECIMAL CLASSIFICATION
Number
910/
.
019
Edition
23
LIBRARY OF CONGRESS CLASSIFICATION
Class number
G155
.
A1
Book number
E46
2019
PERSONAL NAME - ALTERNATIVE RESPONSIBILITY
Koc, Erdogan
ORIGINATING SOURCE
Date of Transaction
20200823055214.0
Cataloguing Rules (Descriptive Conventions))
pn
ELECTRONIC LOCATION AND ACCESS
Electronic name
مطالعه متن کتاب [Book]
Y
