عنوان
پدید آورنده
موضوع
رده
R728.8
R728
.
8
کتابخانه
محل استقرار
INTERNATIONAL STANDARD BOOK NUMBER
(Number (ISBN
1315326116
(Number (ISBN
1315345102
(Number (ISBN
1315377543
(Number (ISBN
1498793169
(Number (ISBN
9781315326115
(Number (ISBN
9781315345109
(Number (ISBN
9781315377544
(Number (ISBN
9781498793162
Erroneous ISBN
9781138443723
Erroneous ISBN
9781857757262
TITLE AND STATEMENT OF RESPONSIBILITY
Title Proper
Medical Receptionists and Secretaries Handbook, 4th Edition /
General Material Designation
[Book]
First Statement of Responsibility
Mari Robbins.
EDITION STATEMENT
Edition Statement
1st
.PUBLICATION, DISTRIBUTION, ETC
Name of Publisher, Distributor, etc.
CRC Press,
Date of Publication, Distribution, etc.
2017.
PHYSICAL DESCRIPTION
Specific Material Designation and Extent of Item
1 online resource (368 pages)
INTERNAL BIBLIOGRAPHIES/INDEXES NOTE
Text of Note
Includes bibliographical references and index.
CONTENTS NOTE
Text of Note
Cover; Title Page; Copyright Page; Contents; Preface; Contributors; Acknowledgements; 1 The National Health Service; History; Structure of the NHS; The NHS Plan; Resource allocation in the NHS; Delivering care; Mental health services; Public health; The NHS, the regions and devolution; Summary; References; Useful websites; 2 Patient (customer) care; The medical receptionist and secretary; Putting patients first; Complaints within the health service; The complaints procedure; Developing your personal effectiveness; Patients' rights; Access to healthcare; Total quality in medical practice.
Text of Note
ContractingFinance; Quality and Outcomes Framework; Practice income; Scotland; Wales; Northern Ireland; 10 Using information technology; What's in the box: basic terminology; How a computer works; Computers in general practice; Electronic medicine; Computers in hospitals; Information, management and technology; Getting the best from the computer; The barrier created by the computer; Maintaining security; Computers and the law; Useful websites and references; 11 Medical terminology and clinical aspects; Introduction; Pathology and X-ray examinations; Prescribing and drugs; Nurse prescribing.
Text of Note
Customer care: involving patients and the publicSummary; 3 Communication; Introduction; Listening; Use of questions in communicating; Methods of communication; Barriers to communication; Confidentiality; 4 Law, ethics and medicine; Introduction; History of ethics and etiquette; Medical ethics and etiquette; Doctors' duties; Patients' rights; The regulatory bodies and their role; Summary of medical ethics and etiquette; Legal aspects; Employment rights; Certification; Health and safety at work; Summary of legal aspects; Useful websites; 5 Health and safety in a clinical environment.
Text of Note
Day cases and ward attendeesThe hospital team; Clinical audit; Star ratings; What is a medical record?; Case notes; Master index; Filing room/medical records library; Medical records procedures for departments; Retention of records; Destruction of medical records; What's new in medical records?; NHS Care Records Service; The role of the secretary in hospital; 8 Private medicine; Introduction; Changes in the relationship between the NHS and the private sector; Private clinic or hospital; The secretary in private practice; Summary; 9 Forms, fees and finances in general practice; Introduction.
Text of Note
IntroductionFirst aid at work; Hazardous substances in the workplace; Hepatitis and AIDS; The NHS National Patient Safety Agency (NPSA); Fire Precautions Act 1971; Clinical risk management; Coping with aggression and violence; Summary; Useful websites; 6 Practical reception skills in general practice; Introduction; Record keeping and general administration; Information technology (IT); Summary; 7 The hospital service; The patient's route through the hospital; Outpatient appointments; Admissions from the waiting-list; Accident and Emergency admissions; Home from hospital support.
0
8
8
8
8
SUMMARY OR ABSTRACT
Text of Note
This best-selling classic has now been fully revised, expanded and updated. It has established itself over ten years and with three previous editions as the essential handbook for study and daily reference. Medical Receptionists and Secretaries Handbook, Fourth Edition contains vital information for all staff enabling them to work efficiently and effectively both within the NHS and private medical sectors. It encourages an understanding of the importance of administrative staff in providing high standards of patient care and promotes teamwork throughout the whole healthcare environment. No medical receptionist, secretary or healthcare administrator should be without it!
ACQUISITION INFORMATION NOTE
Source for Acquisition/Subscription Address
Ingram Content Group
Stock Number
9781315345109
OTHER EDITION IN ANOTHER MEDIUM
International Standard Book Number
9781138443723
TOPICAL NAME USED AS SUBJECT
Medical Receptionists.
Medical secretaries.
Office management, Handbooks, manuals, etc.
Office management.
Office practice, Handbooks, manuals, etc.
Office practice.
Medical secretaries.
Office management.
Office practice.
(SUBJECT CATEGORY (Provisional
MED-- 002000
DEWEY DECIMAL CLASSIFICATION
Number
651
.
3741
LIBRARY OF CONGRESS CLASSIFICATION
Class number
R728
.
8
PERSONAL NAME - PRIMARY RESPONSIBILITY
Robbins, Mari
ORIGINATING SOURCE
Date of Transaction
20200822171752.0
Cataloguing Rules (Descriptive Conventions))
pn
ELECTRONIC LOCATION AND ACCESS
Electronic name
مطالعه متن کتاب [Book]
Y
