عنوان

Cruise operations management :

(Number (ISBN

1138505161

(Number (ISBN

113850517X

(Number (ISBN

9781138505162

(Number (ISBN

9781138505179

Erroneous ISBN

9781315146485

Erroneous ISBN

9781351379526 (Mobipocket ebook)

Erroneous ISBN

9781351379533 (ePub ebook)

Erroneous ISBN

9781351379540 (PDF ebook)

Title Proper

Cruise operations management :

General Material Designation

[Book]

Other Title Information

hospitality perspectives /

First Statement of Responsibility

Philip Gibson and Richard Parkman.

Edition Statement

Third edition.

Place of Publication, Distribution, etc.

New York, NY :

Name of Publisher, Distributor, etc.

Routledge,

Date of Publication, Distribution, etc.

2019.

Date of Publication, Distribution, etc.

©2019

Specific Material Designation and Extent of Item

xix, 379 pages ;

Dimensions

24 cm

Text of Note

Includes bibliographical references and index.

Text of Note

Chapter 1: Contemporary Cruise Operations -- Chapter 2: Selling Cruises and Cruise Products -- Chapter 3: Maritime Issues and Legislation -- Chapter 4: Cruise Geography -- Chapter 5: Planning the Itinerary -- Chapter 6: Working Onboard -- Chapter 7: Guest Services -- Chapter 8: Managing Food and Drink Operations -- Chapter 9: Managing Facilities -- Chapter 10: Health, Safety and Security -- Chapter 11: Talent Management and Training -- Chapter 12: Leadership in the Cruise Industry -- Chapter 13: Managing Integrated Operations -- Chapter 14: Cruise Management Resources.

0

Text of Note

Cruise Operations Management: Hospitality Perspectives offers a comprehensive and contextualised overview of hospitality services for the cruise industry. As well as providing a background to the cruise industry, it also looks deeper into the management issues, providing a practical guide for students and professionals alike. Since the last edition of this book was published, there have been many important developments in the industry. This third edition has been updated to include: New content on: health, safety and security, sustainability, environmental impacts of cruise operations, changing and emerging markets, professionalism and talent management, innovation and digital technologies A new chapter on 'Leadership in the cruise industry' New international case studies throughout to provide a real-world insight into the industry Additional online resources, including PowerPoint slides for instructors and student quizzes to test knowledge This comprehensive, accessible and engaging text is essential reading for all those seeking to study cruise operations management whether for academic or vocational reasons.

Title

Cruise operations mangement.

International Standard Book Number

9781315146485

Cruise lines-- Management.

Ocean travel-- Management.

Number

Edition

Class number

Book number

Gibson, Philip,1955-

Date of Transaction

20200822162733.0

Cataloguing Rules (Descriptive Conventions))

rda

Electronic name

[Book]

Y