Robert C. Blattberg, Byung-Do Kim and Scott A. Neslin.
.PUBLICATION, DISTRIBUTION, ETC
Place of Publication, Distribution, etc.
New York, NY :
Name of Publisher, Distributor, etc.
Springer,
Date of Publication, Distribution, etc.
cop. 2008.
PHYSICAL DESCRIPTION
Specific Material Designation and Extent of Item
XXIV, 871 p. :
Other Physical Details
fig., tab. ;
Dimensions
24 cm.
SERIES
Series Title
International series in quantitative marketing,
ISSN of Series
0923-6716
INTERNAL BIBLIOGRAPHIES/INDEXES NOTE
Text of Note
Met lit. opg.-Index.
SUMMARY OR ABSTRACT
Text of Note
Database marketing is at the crossroads of technology, business strategy, and customer relationship management. Enabled by sophisticated information and communication systems, today's organizations have the capacity to analyze customer data to inform and enhance every facet of the enterprise-from branding and promotion campaigns to supply chain management to employee training to new product development. Based on decades of collective research, teaching, and application in the field, the authors present the most comprehensive treatment to date of database marketing, integrating theory and practice. Presenting rigorous models, methodologies, and techniques (including data collection, field testing, and predictive modeling), and illustrating them through dozens of examples, the authors cover the full spectrum of principles and topics related to database marketing.