ISO/IEC 20000 Certification and Implementation Guide.
General Material Designation
[Book]
First Statement of Responsibility
Claire Engle
.PUBLICATION, DISTRIBUTION, ETC
Place of Publication, Distribution, etc.
Newstead
Name of Publisher, Distributor, etc.
Emereo Pty Ltd
Date of Publication, Distribution, etc.
2009
PHYSICAL DESCRIPTION
Specific Material Designation and Extent of Item
(96 pages)
SUMMARY OR ABSTRACT
Text of Note
"A professional technical roadmap to investigating, evaluating, implementing and capitalising on the International Organization for Standardization ISO 9000 quality management certification framework."