Communication requires care; Connect with people; Manage perceptions; Choose words with care; Control your voice; Convey visually; Understand differences; Use profiling wisely; Know movers and shakers; Know narrators; Know caregivers; Know mapmakers; Connect with employees; Ask, look, listen; Give good instructions; Correct and praise; Deal with disturbances; Manage aggression; Help passive communicators; Help resolve conflicts; Prepare for meetings; Run meetings right; Prepare to present; Practice and present; E-mail more effectively.
SUMMARY OR ABSTRACT
Text of Note
This book helps improve readers' communication through e-mail and voice mail. It shows how to boost employees' productivity and raise morale through everyday conversation. It also explains the effects of listening filters, and reveals must-dos for great presentations.
TOPICAL NAME USED AS SUBJECT
BUSINESS & ECONOMICS -- Business Communication -- General.