PART I. Introduction to Operations ManagementChapter 1. Operations and ProductivityChapter 2. Operations Strategy in a Global EnvironmentChapter 3. Project ManagementChapter 4. ForecastingPART II. Designing OperationsChapter 5. Design of Goods and ServicesChapter 6. Managing QualitySupplement 6. Statistical Process ControlChapter 7. Process StrategySupplement 7. Capacity and Constraint ManagementChapter 8. Location StrategiesChapter 9. Layout StrategiesChapter 10. Human Resources, Job Design, and Work MeasurementPART III. Managing OperationsChapter 11. Supply Chain ManagementSupplement 11. Outsourcing as a Supply Chain StrategyChapter 12. Inventory ManagementChapter 13. Aggregate PlanningChapter 14. Material Requirements Planning (MRP) and ERPChapter 15. Short-Term SchedulingChapter 16. JIT and Lean OperationsChapter 17. Maintenance and ReliabilityPART IV. Quantitative ModulesModule A. Decision-Making ToolsModule B. Linear ProgrammingModule C. Transportation ModelsModule D. Waiting-Line ModelsModule E. Learning CurvesModule F. Simulation