About the author Acknowledgements Introduction PART 1 MANAGE SELF 1 Cultivate Emotional intelligence 2 Listen Actively 3 Handle Stress4 Give Powerful Presentations5 Network Actively6 Write With Impact PART 2 MANAGE OTHERS 7 Show Leadership8 Manage Your team9 Manage your boss10 Review Performance 11 Coach For Results 12 Negotiate Successfully13 Deal With Problem People PART 3 THE ORGANISATION 14 Manage Time and Goals 15 Manage Change 16 Make Decisions 17 Inspire Meetings18 Encourage creativity and innovation19 Select & Recruit20 Persuade and Influence Last word Sources