List of tables List of figures Preface Acknowledgements 1. What do marketers do? 2. The marketing environment 3. Consumer and buyer behaviour 4. Segmentation, targeting and positioning 5. Market research 6. Products, branding and packaging 7. Pricing strategies 8. Distribution 9. Marketing communications and promotional tools 10. Marketing planning, implementation and control 11. International marketing 12. 21st century marketing Index