You've just started managing a team--; now what? --; Distinctive customer service : using under-promising and over-delivering to master profitable relationships --; Communication breakdowns : what to do and what not to do --; Facilitating change : how to get the "ain't it awfuls" on your and your team's side --; Ridding yourself of that "one little troublemaker" : legally and ethically : in 5 easy steps --; "The boss from hell" : help is on the way! --; Your team is clashing with another team : getting everyone on the same page --; Managing performance and performance reviews : using managing "music" to "soothe the savage beast" --; Budgeting (ugghh!) : getting the help you need from others to save yourself time, energy, frustration, and money --; From forming to performing : the top ten ways to develop a managing "rhythm" that works for you and your team --; So far away : managing virtual or remote teams --; Motivating the masses : how to be a great coach.