: 1. Audience, medium and message: 2. How to switch your audience off: 3. News, views and updates: 4. Words that count: 5. Tell the truth, but do it softly: 6. If it's in print, it's evidence: 7. Show, don't tell: why should anyone believe you?: 8. Copy, content and white papers: 9. The power of persuasion: 10. Tell a good story