WARM UPIntroductionLean LeadershipPerformance Hub at a GlanceIMPLEMENTATIONThe Deployment Plan and the Project HubIdentifying the Right MetricsThe Review StructureVisual Performance Hub at Senior Management/Director LevelVisual Performance Hub at the Management LevelVisual Performance Hub at the Team LevelROUTINE BEHAVIORSThe Art of FacilitationTarget SettingMaking Robust ImprovementsApplying the Right MedicineHolding the GainsVirtual Performance HubsThe PitfallsIMPLEMENTATION AND ENGAGEMENT AIDSUseful Icebreakers and FlipsHow to Use the Accompanying CDAbout the AuthorIndex