The meaning of coaching : what it involves and what it accomplishes --;The value of coaching : why it works when other development efforts may not --;When to use coaching : situations in which coaching may-or may not-improve effectiveness --;How to choose a coach : key capabilities to assess --;The contract : an agreement for how and why to proceed --;Insight : your current leadership and future development goals --;Implementation : movement toward development goals --;Closure : continued self-development and termination of coaching relationship.