عنوان

Dealing with difficult people :

(Number (ISBN

007146333X

(Number (ISBN

9780071463331

Number

b535572

Title Proper

Dealing with difficult people :

General Material Designation

[Book]

Other Title Information

24 lessons for bringing out the best in everyone /

First Statement of Responsibility

Rick Brinkman, Rick Kirschner

Place of Publication, Distribution, etc.

New York :

Name of Publisher, Distributor, etc.

McGraw-Hill,

Date of Publication, Distribution, etc.

c2006

Specific Material Designation and Extent of Item

xiii, 108 p. :

Other Physical Details

ill. ;

Dimensions

21 cm

Series Title

McGraw-Hill professional education

Text of Note

Dealing with difficult people -- Recognize the 10 most unwanted behaviors -- Choose your approach -- Understand the four intents -- Understand the first intent: get it done -- Understand the second intent: get it right -- Understand the third intent: get along -- Understand the fourth intent: get appreciated -- Recognize the results of threatened intents -- Reduce differences -- Listen to understand -- Reach a deeper understanding -- Speak to be understood -- Project and expect the best -- Bring out the best in the tank -- Bring out the best in the sniper -- Bring out the best in the know-it-all -- Bring out the best in the think-they-know-it-all -- Bring out the best in the grenade -- Bring out the best in the yes person -- Bring out the best in the maybe person -- Bring out the best in the nothing person -- Bring out the best in the no person -- Bring out the best in the whiner -- Take the first three action steps

0

Variant Title

Dealing with difficult people :

Other Title Information

twenty-four lessons for bringing out the best in everyone

Interpersonal communication

Interpersonal relations

Psychology, Industrial

Class number

Book number

Brinkman, Rick

Kirschner, Rick

Date of Transaction

20070402022644.0

Electronic name

[Book]

Y