The method -- Define the objectives and identify metrics -- Basic building blocks of problem solving -- Explore the environment -- Integrated corporate planning -- Explore the scope of the problem and its importance -- How does this problem fit into the overall processes? -- Data mining and statistical analysis -- Assess the information and its availability -- Solve the problem and measure the results -- Select the best method that the data will support -- Evaluate the results and do sensitivity analysis -- Measure the degree of success -- Case studies -- Logistics service provider case study -- Introduction -- Life cycle and new product development -- Introduction -- Airline merger -- Introduction -- Appendix A. overview of methodologies -- Appendix B. detailed methodologies