عنوان

Interaction design for complex problem solving :

(Number (ISBN

1558608311

(Number (ISBN

9781558608313

Number

dltt

Title Proper

Interaction design for complex problem solving :

General Material Designation

[Book]

Other Title Information

developing useful and usable software /

First Statement of Responsibility

Barbara Mirel

Specific Material Designation and Extent of Item

xliii, 397 pages :

Other Physical Details

color illustrations ;

Dimensions

24 cm

Text of Note

Includes bibliographical references and index

Text of Note

What makes complex problem solving complex? -- Usefulness : focusing on inquiry patterns, task landscapes, and core activities -- Filling in the gaps : integrating usefulness into user-centered design -- Keeping the system up and running -- Getting IT right -- Criteria, constraints, and choices : Optimizing the mix in merchandising -- Design Strategies and Choices for optimizing the mix -- Decision-making in complex systems of patient care -- Designing for usefulness across cases -- Next steps : politics and positioning of usefulness

0

Text of Note

Software for complex problem solving can dazzle people with advanced features and alluring visuals, but when actually put to use it often disappoints and even frustrates users. This software rarely follows the user's own work methods, nor does it give people the degree of control and choice that they truly need. This book presents a groundbreaking approach to interaction design for complex problem solving applications. The author uses her vast field experience to present a new way of looking at the whole process, and treats complex problem solving software and web applications as a distinct class with its own set of usefulness demands and design criteria. This approach highlights integrated interactions rather than discrete actions, clearly defines what makes problem solving complex, and explores strategies for analyzing, modeling, and designing for exploratory inquiries. In depth case studies ranging from IT troubleshooting to marketing analysis to risk assessments in healthcare show exactly where and what goes wrong in real world activities and how to improve them. Presents a system and framework for analyzing complex work and takes the mystery out of eliciting patterns of work and their meanings. Offers new perspectives for support and new design strategies for building the right models into programs so that they effectively address users' dynamic work. Allows designers to turn findings into useful designs for problems that require users to create new knowledge but with no one right answer and with many methods of reaching solutions

Title

Interaction design for complex problem solving.

Computer software-- Development

Human-computer interaction

Number

Edition

Class number

Book number

Mirel, Barbara

Date of Transaction

20160712072320.0

Electronic name

[Book]

Y