عنوان

Managing your outsourced IT services provider :

(Number (ISBN

1484208021

(Number (ISBN

9781484208021

Erroneous ISBN

148420803X (print)

Erroneous ISBN

9781484208038

Erroneous ISBN

9781484208038 (print)

Number

dltt

Title Proper

Managing your outsourced IT services provider :

General Material Designation

[Book]

Other Title Information

how to unleash the full potential of your global workforce /

First Statement of Responsibility

Venkatesh Upadrista

Specific Material Designation and Extent of Item

1 online resource (viii, 152 pages) :

Other Physical Details

illustrations

Text of Note

Includes index

Text of Note

Managing Your Outsourced IT Services Provider teaches executives and managers of organizations how to unleash the full potential of their outsourced IT services workforce and IT-enabled business processes safely and profitably. Drawing on two decades of experience managing client relationships for global IT services companies, Venkatesh Upadrista guides outsourcing organizations around the hazards of geographic distance, linguistic miscommunication, organizational mismatch, and functional disparity between receiver requirements and provider capabilities. The first half of the book describes what an outsourcing organization needs to know about the IT services providers industry in general to deal intelligently with specific providers: namely, the industry?s organizational types, strategic drivers, competitive labor market constraints, and tactics for hitting P&L targets. The second half of the book teaches outsourcers how to evaluate prospective providers, craft service level agreements, formalize best practices, and manage the full gamut of receiver?provider relationships to optimize outcome in terms of cost, timeliness, and quality of services received. The descriptions and prescriptions in Managing Your Outsourced IT Services Provider apply equally to onshore and offshore outsourcing, but examples and case studies focus on offshoring. In addition, Upadrista analyzes the advantages, disadvantages, and special considerations and caveats of single provider outsourcing and captive centers

Title

Managing your outsourced it services provider

International Standard Book Number

9781484208038

Information technology-- Contracting out-- Management.

COM-- 013000

COM-- 014000

COM-- 018000

COM-- 032000

COM-- 037000

COM-- 052000

COM-- 067000

Number

Edition

Class number

Upasta, Venkatesh

Ohio Library and Information Network.

Date of Transaction

20150224075457.0

Cataloguing Rules (Descriptive Conventions))

pn

Electronic name

[Book]

Y