Market intelligence in global organizations -- Market intelligence : drivers and benefits -- Market intelligence in global organizations : survey findings in 2013 -- Roadmap to world class market intelligence -- Key success factors of world class market intelligence -- Intelligence scope - determining the purpose, target groups and focus areas of an intelligence program -- Intelligence process - turning random data into meaningful insight -- Intelligence deliverables - building a high-impact market intelligence product portfolio -- Intelligence tools - collecting, storing and disseminating intelligence -- Intelligence organization - the people and resources that generate the impact -- Intelligence culture - engaging the organization in market intelligence -- Market intelligence for key user groups -- Market intelligence for current awareness across the organization -- Market intelligence for strategic planning -- Market intelligence for marketing, sales and account management -- Market intelligence for innovation and product life cycle management -- Market intelligence for supply chain management -- Developing world class market intelligence programs -- Implementing market intelligence programs -- How to develop an existing market intelligence program for greater impact -- Demonstrating the impact of market intelligence -- Trends in market intelligence