improving communication, building relationships, and using quality tools /
First Statement of Responsibility
Judith Ann Pauley and Joseph F. Pauley
.PUBLICATION, DISTRIBUTION, ETC
Place of Publication, Distribution, etc.
Milwaukee, WI :
Name of Publisher, Distributor, etc.
ASQ Quality Press,
Date of Publication, Distribution, etc.
c2012
PHYSICAL DESCRIPTION
Specific Material Designation and Extent of Item
xxvi, 176 p. ;
Dimensions
23 cm
INTERNAL BIBLIOGRAPHIES/INDEXES NOTE
Text of Note
Includes bibliographical references and index
CONTENTS NOTE
Text of Note
The need to improve patient safety -- Who are these people? -- Interaction styles -- Perceptions -- Channels of communication -- Motivational needs -- Using the concepts in treating patients -- Distress -- Healthcare providers in distress -- Getting patients to diet and lead healthy lifestyles -- Using the concepts in leading improvement