عنوان
پدید آورنده
موضوع
رده
HF5415.335 .G65 2009
HF5415
.
335
.
G65
2009
کتابخانه
محل استقرار
INTERNATIONAL STANDARD BOOK NUMBER
(Number (ISBN
0873897757 (hc)
(Number (ISBN
9780873897754 (hc)
NATIONAL BIBLIOGRAPHY NUMBER
Number
dltt
TITLE AND STATEMENT OF RESPONSIBILITY
Title Proper
Superior customer satisfaction and loyalty :
General Material Designation
[Book]
Other Title Information
engaging customers to drive performance /
First Statement of Responsibility
Sheldon D. Goldstein
.PUBLICATION, DISTRIBUTION, ETC
Place of Publication, Distribution, etc.
Milwaukee, Wis. :
Name of Publisher, Distributor, etc.
ASQ Quality Press,
Date of Publication, Distribution, etc.
2009
PHYSICAL DESCRIPTION
Specific Material Designation and Extent of Item
xii, 124 p. :
Other Physical Details
ill. ;
Dimensions
24 cm
INTERNAL BIBLIOGRAPHIES/INDEXES NOTE
Text of Note
Includes bibliographical references and index
TOPICAL NAME USED AS SUBJECT
Consumer satisfaction
Customer loyalty
Customer relations
DEWEY DECIMAL CLASSIFICATION
Number
658
.
8/12
Edition
22
LIBRARY OF CONGRESS CLASSIFICATION
Class number
HF5415
.
335
Book number
.
G65
2009
PERSONAL NAME - PRIMARY RESPONSIBILITY
Goldstein, Sheldon D
ORIGINATING SOURCE
Date of Transaction
20091107004710.0
ELECTRONIC LOCATION AND ACCESS
Electronic name
مطالعه متن کتاب [Book]
Y
