عنوان
پدید آورنده
موضوع
رده
HF5415.5 .C6635 2011
HF5415
.
5
.
C6635
2011
کتابخانه
محل استقرار
INTERNATIONAL STANDARD BOOK NUMBER
(Number (ISBN
0749453516
(Number (ISBN
0749457058
(Number (ISBN
9780749453510
(Number (ISBN
9780749457051
NATIONAL BIBLIOGRAPHY NUMBER
Number
dltt
TITLE AND STATEMENT OF RESPONSIBILITY
Title Proper
Customer care excellence :
General Material Designation
[Book]
Other Title Information
how to create an effective customer focus /
First Statement of Responsibility
Sarah Cook
EDITION STATEMENT
Edition Statement
6th ed
.PUBLICATION, DISTRIBUTION, ETC
Place of Publication, Distribution, etc.
Philadelphia :
Name of Publisher, Distributor, etc.
Kogan Page,
Date of Publication, Distribution, etc.
2011
PHYSICAL DESCRIPTION
Specific Material Designation and Extent of Item
viii, 278 p. :
Other Physical Details
ill. ;
Dimensions
24 cm
INTERNAL BIBLIOGRAPHIES/INDEXES NOTE
Text of Note
Includes bibliographical references and index
CONTENTS NOTE
Text of Note
An introduction to customer care -- How managers need to drive and support a service strategy -- Listening to customers -- Implementing a service excellence strategy -- Empowerment and ownership -- The internal customer -- Training and development for customer service -- Communications -- Recognition and reward -- Sustaining a customer focus
0
TOPICAL NAME USED AS SUBJECT
Customer relations
Customer services
Total quality management
DEWEY DECIMAL CLASSIFICATION
Number
658
.
8/12
Edition
22
LIBRARY OF CONGRESS CLASSIFICATION
Class number
HF5415
.
5
Book number
.
C6635
2011
PERSONAL NAME - PRIMARY RESPONSIBILITY
Cook, Sarah,1955-
ORIGINATING SOURCE
Date of Transaction
20110208162804.0
ELECTRONIC LOCATION AND ACCESS
Electronic name
مطالعه متن کتاب [Book]
Y
