عنوان
پدید آورنده
موضوع
رده
HF5415.5 .B43835 2011
HF5415
.
5
.
B43835
2011
کتابخانه
محل استقرار
INTERNATIONAL STANDARD BOOK NUMBER
(Number (ISBN
1605099759
(Number (ISBN
9781605099750 (pbk. : alk. paper)
NATIONAL BIBLIOGRAPHY NUMBER
Number
dltt
TITLE AND STATEMENT OF RESPONSIBILITY
Title Proper
Wired and dangerous :
General Material Designation
[Book]
Other Title Information
how your customers have changed and what to do about it /
First Statement of Responsibility
Chip R. Bell, John R. Patterson
.PUBLICATION, DISTRIBUTION, ETC
Place of Publication, Distribution, etc.
San Francisco :
Name of Publisher, Distributor, etc.
Berrett-Koehler Publishers,
Date of Publication, Distribution, etc.
c2011
PHYSICAL DESCRIPTION
Specific Material Designation and Extent of Item
vii, 248 p. :
Other Physical Details
ill. ;
Dimensions
22 cm
INTERNAL BIBLIOGRAPHIES/INDEXES NOTE
Text of Note
Includes bibliographical references (p. 233-235) and index
CONTENTS NOTE
Text of Note
Pt. 1. The situation -- pt. 2. The resolution -- pt. 3. Suggestions for partnering with customers
0
SUMMARY OR ABSTRACT
Text of Note
Customers today are picky, fickle, and vocal, and all about me vain. They now have an enormous variety of services and products to choose from, with unprecedented access to information and reviews
TOPICAL NAME USED AS SUBJECT
Customer loyalty
Customer relations
Customer services
Internet
DEWEY DECIMAL CLASSIFICATION
Number
658
.
8/12
Edition
22
LIBRARY OF CONGRESS CLASSIFICATION
Class number
HF5415
.
5
Book number
.
B43835
2011
PERSONAL NAME - PRIMARY RESPONSIBILITY
Bell, Chip R
PERSONAL NAME - ALTERNATIVE RESPONSIBILITY
Patterson, John R., (John Rice),1951-
ORIGINATING SOURCE
Date of Transaction
20120409010103.0
ELECTRONIC LOCATION AND ACCESS
Electronic name
مطالعه متن کتاب [Book]
Y
