عنوان

The encyclopedia of business letters, fax memos, and e-mail /

(Number (ISBN

1564143759 (pbk.)

Number

dltt

Title Proper

The encyclopedia of business letters, fax memos, and e-mail /

General Material Designation

[Book]

First Statement of Responsibility

by Robert W. Bly

Specific Material Designation and Extent of Item

286 pages ;

Dimensions

26 cm

Text of Note

Includes index

Text of Note

Quick Tips For Better Business Writing -- 12 secrets of clear writing -- Rules For Business Letters, Faxes, Memos, and E-mail -- The business letter -- The fax -- The office memo -- E-mail -- Cover Letters, Resumes, and Other Hiring Letters -- Letters to gain employment -- Writing a resume -- Letters by employers responding to job applicants -- Other employment letters -- Corresponding With Colleagues -- Business greetings -- Letters of request -- Letters of thanks -- Letters of congratulations -- The turn down -- Letters of personal concern -- Corresponding With Vendors -- Hiring vendors -- Placing and receiving orders from vendors -- Day-to-day contact with vendors -- Problem situations with vendors -- Letters of thanks -- Corresponding With Employees and Employers -- Day-to-day communications with employees -- Communication with your employer -- Spreading good news -- Sending out bad news -- Interoffice e-mail messages -- Letters to Get, Keep, and Satisfy Customers -- Getting business -- Daily business transactions -- Taking care of customers -- Being courteous -- Dealing with problems -- Business and Consumer Complaints and Requests -- Business letters handling a request -- Business complaint letters -- Letters that handle customer complaints -- Consumer letters for making requests -- Consumer complaint letters -- Thanks for resolving a complaint -- Credit and Collection Letters -- Letters regarding credit -- Collection letters -- Collection courtesy -- Collection tips -- Sales Letters -- A writing formula that sells -- Sales series -- Inquiry fulfillment letters -- Follow-up letters -- Letters of quotation -- Letters of agreement -- Letters for add-on support -- Letters that open or close the door -- Thank you letter for an order, including confirmation -- Zap letters -- Direct Marketing Letters -- Model direct mail letters -- The direct mail reply card -- Direct mail sales letters -- Lead-generating letters -- Instructions for direct marketing letter design -- Direct mail faxing -- Direct mail via the Internet

0

Facsimile transmission.

Memorandums.

Number

Edition

Class number

Book number

Bly, Robert W.

Date of Transaction

19990707102356.0

Cataloguing Rules (Descriptive Conventions))

rda

Electronic name

[Book]

Y