عنوان
پدید آورنده
موضوع
رده
G155.A1 W488 2003
G155
.
A1
W488
2003
کتابخانه
محل استقرار
INTERNATIONAL STANDARD BOOK NUMBER
(Number (ISBN
0851995411
(Number (ISBN
9780851995410
NATIONAL BIBLIOGRAPHY NUMBER
Number
dltt
TITLE AND STATEMENT OF RESPONSIBILITY
Title Proper
Service quality in leisure and tourism /
General Material Designation
[Book]
First Statement of Responsibility
Christine Williams and John Buswell
PHYSICAL DESCRIPTION
Specific Material Designation and Extent of Item
ix, 230 pages :
Other Physical Details
illustrations ;
Dimensions
25 cm
INTERNAL BIBLIOGRAPHIES/INDEXES NOTE
Text of Note
Includes bibliographical references (pages 209-222) and index
SUMMARY OR ABSTRACT
Text of Note
"This book aims to develop knowledge and understanding of the theories and principles of service quality within the context of leisure and tourism. It examines the characteristics of service delivery and their implications for the management of service quality in the leisure and tourism industry. Suitable for students, researchers and leisure and tourism professionals, it relates the nature of the consumer experience to the planning, design and management of service delivery and critically evaluates the various quality management methods, systems, techniques and approaches that can be applied to the leisure and tourism business environment."--Jacket
TOPICAL NAME USED AS SUBJECT
Leisure industry
Quality assurance
Tourism
Assurance qualité
Loisirs - Industrie
Tourisme
DEWEY DECIMAL CLASSIFICATION
Number
910/
.
68/4
Number
338
.
4791
Edition
21
Edition
21
LIBRARY OF CONGRESS CLASSIFICATION
Class number
G155
.
A1
Book number
W488
2003
PERSONAL NAME - PRIMARY RESPONSIBILITY
Williams, Christine,1951-
PERSONAL NAME - ALTERNATIVE RESPONSIBILITY
Buswell, John
ORIGINATING SOURCE
Date of Transaction
20160712072124.0
ELECTRONIC LOCATION AND ACCESS
Electronic name
مطالعه متن کتاب [Book]
Y
