عنوان
پدید آورنده
موضوع
رده
TS156.8 .B49 2002
TS156
.
8
.
B49
2002
کتابخانه
محل استقرار
INTERNATIONAL STANDARD BOOK NUMBER
(Number (ISBN
0814406777
(Number (ISBN
9780814406779
NATIONAL BIBLIOGRAPHY NUMBER
Number
dltt
TITLE AND STATEMENT OF RESPONSIBILITY
Title Proper
The ultimate Six Sigma :
General Material Designation
[Book]
Other Title Information
beyond quality excellence to total business excellence /
First Statement of Responsibility
Keki R. Bhote.
.PUBLICATION, DISTRIBUTION, ETC
Place of Publication, Distribution, etc.
New York :
Name of Publisher, Distributor, etc.
AMACOM/American Management Association,
Date of Publication, Distribution, etc.
c2002.
PHYSICAL DESCRIPTION
Specific Material Designation and Extent of Item
xxxvi, 404 p. :
Other Physical Details
ill. ;
Dimensions
26 cm.
INTERNAL BIBLIOGRAPHIES/INDEXES NOTE
Text of Note
Includes bibliographical references and index.
CONTENTS NOTE
Text of Note
Foreword / Robert W. Galvin -- Preface: Blossoming of the Ultimate Six Sigma -- Pt. 1. Definitions and Concepts -- 1. What Is Six Sigma? -- 2. Need, Objectives, and Benefits of the Ultimate Six Sigma -- 3. Origin, Development, and Renewal of Motorola's Six Sigma -- 4. Hyped Six Sigma: From the Pure Six Sigma to the Sick Sigma -- 5. Scope, Structure, and Methodology of the Ultimate Six Sigma -- Pt. 2. Ultimate Six Sigma -- Twelve Areas of Business Excellence -- 6. From Mere Customer Satisfaction to Customer Loyalty -- 7. From Stifling Micromanagement to Inspirational Leadership -- 8. From Taylorism to Empowerment Creation in the Organization -- 9. From Passivity and Boredom Among Employees to Industrial Democracy -- 10. From Traditional Indicators to Robust Metrics -- 11. From Obsolete Tools of the Twentieth Century to the Powerful Tools of the Twenty-First Century -- 12. From Historic Levels to Designs in Half the Time With Half the Defects, Half the Costs, and Half the Manpower -- 13. From a Customer-Supplier Win-Lose Contest to a Win-Win Partnership for the Entire Supplier Chain -- 14. From Second-Class Citizen to Manufacturing as a Major Contributor to Business Excellence -- 15. Field Operations: From an Appendage to a Maximum Service to Downstream Stakeholders -- 16. From the Black Hole of Little Accountability to Service as a Productivity Contributor -- 17. From Mediocrity to World-Class Results.
0
TOPICAL NAME USED AS SUBJECT
Process control.
Six sigma (Quality control standard)
LIBRARY OF CONGRESS CLASSIFICATION
Class number
TS156
.
8
Book number
.
B49
2002
PERSONAL NAME - PRIMARY RESPONSIBILITY
Bhote, Keki R.,1925-2013.
ORIGINATING SOURCE
Date of Transaction
20140220092338.0
ELECTRONIC LOCATION AND ACCESS
Electronic name
مطالعه متن کتاب [Book]
Y
