a guide to creating profitable customer relationships /
First Statement of Responsibility
James G. Barnes
PHYSICAL DESCRIPTION
Specific Material Designation and Extent of Item
1 online resource (xviii, 202 pages) :
Other Physical Details
illustrations
INTERNAL BIBLIOGRAPHIES/INDEXES NOTE
Text of Note
Includes bibliographical references and index
CONTENTS NOTE
Text of Note
How do you make them feel? -- Are they loyal or merely satisfied? -- Create meaningful value -- You mean a lot to them -- Beyond mundane experiences -- Things you can make possible -- Payback time -- How are you doing? -- What management needs to know -- Putting it all together