The quality of products and services and total quality control -- The buyer, the producer, and the new marketplace demands for quality -- Productivity, technology, and the internationalization of quality -- What are the factors in controlling quality and what are the jobs of quality control? -- The systems approach to quality -- Establishing the quality system -- Quality costs-foundation of quality-systerms economics -- Organizing for quality -- Achieving total commitment to quality -- Quality-engineering technolgy -- Process-control-engineering technology -- Quality information equipment engineering technology -- Frequency distributions -- Control charts -- Sampling tables -- Special methods -- Product reliability -- New-design control -- Incoming-material control -- Product control -- Special process studies