combining conformance and effectiveness to achieve customer satisfaction /
First Statement of Responsibility
Chad Kymal.
.PUBLICATION, DISTRIBUTION, ETC
Place of Publication, Distribution, etc.
Milwaukee, Wis. :
Name of Publisher, Distributor, etc.
ASQ Quality Press,
Date of Publication, Distribution, etc.
2011.
PHYSICAL DESCRIPTION
Specific Material Designation and Extent of Item
xx, 239 p. :
Other Physical Details
ill. ;
Dimensions
24 cm. +
Accompanying Material
1 CD-ROM (4 3/4 in.)
GENERAL NOTES
Text of Note
Includes index.
CONTENTS NOTE
Text of Note
History of aerospace industry standards -- AS9100C key changes and the impact to the quality management systems -- AS9110 and AS9120 key changes -- Understanding AS9101D auditing requirements -- what has changed -- The aerospace auditing approach -- process approach, customer focus, and leadership -- Understanding audit trails -- Stage 1: Audit -- Stage 2: On-site audit.