عنوان
پدید آورنده
موضوع
رده
کتابخانه
محل استقرار
INTERNATIONAL STANDARD BOOK NUMBER
(Number (ISBN
1593700539 (hardcover)
NATIONAL BIBLIOGRAPHY NUMBER
Number
dltt
TITLE AND STATEMENT OF RESPONSIBILITY
Title Proper
Customer service :
General Material Designation
[Book]
Other Title Information
utility style : proven strategies for improving customer service and reducing customer care costs /
First Statement of Responsibility
Penni McLean-Conner.
.PUBLICATION, DISTRIBUTION, ETC
Place of Publication, Distribution, etc.
Tulsa, Okla. :
Name of Publisher, Distributor, etc.
PennWell,
Date of Publication, Distribution, etc.
c2006.
PHYSICAL DESCRIPTION
Specific Material Designation and Extent of Item
xvi, 325 p. :
Other Physical Details
ill. ;
Dimensions
24 cm.
INTERNAL BIBLIOGRAPHIES/INDEXES NOTE
Text of Note
Includes bibliographical references and index.
TOPICAL NAME USED AS SUBJECT
Customer services-- Management.
Public utilities-- Management.
PERSONAL NAME - PRIMARY RESPONSIBILITY
McLean-Conner, Penni.
ORIGINATING SOURCE
Date of Transaction
20060503000000.0
ELECTRONIC LOCATION AND ACCESS
Electronic name
مطالعه متن کتاب [Book]
Y
