عنوان

Handbook of service science /

(Number (ISBN

1441916288

(Number (ISBN

9781441916280

Erroneous ISBN

144191627X

Erroneous ISBN

9781441916273

Number

b430490

Title Proper

Handbook of service science /

General Material Designation

[Book]

First Statement of Responsibility

Paul P. Maglio, Cheryl A. Kieliszewski, James C. Spohrer, editors ; foreword by Carl. J. Schramm and William J. Baumol

Specific Material Designation and Extent of Item

1 online resource (xxvii, 758 pages) :

Other Physical Details

illustrations

Series Title

Service science. Research and innovation in the service economy,

ISSN of Series

1865-4924

Text of Note

Includes bibliographical references and index

Text of Note

pt. 1. Context : origins -- part 2. Context : theory -- part 3. Research and practice : design -- part 4. Research and practice : operations -- part 5. Research and practice : delivery -- part 6. Research and practice : innovation -- part 7. Future

0

Text of Note

"As the service sector expands into the global economy, a new science of service is emerging, one that is dedicated to encouraging service innovation by applying scientific understanding, engineering discipline, and management practice to designing, improving, and scaling service systems. Handbook of Service Science takes the first major steps to clarifying the definition, role, and future of this nascent field. Incorporating work by scholars from across the spectrum of service research, the volume presents multidisciplinary perspectives on the nature and theory of service, on current research and practice in design, operations, delivery, and innovation of service, and on future opportunities and potential of service research. Handbook of Service Science provides a comprehensive reference suitable for a wide-reaching audience including researchers, practitioners, managers, and students who aspire to learn about or to create a deeper scientific foundation for service design and engineering, service experience and marketing, and service management and innovation."--

Source for Acquisition/Subscription Address

Springer

Stock Number

978-1-4419-1627-3

Title

Handbook of service science.

International Standard Book Number

144191627X

Service industries

Service industries-- Management

Business

BUS-- 070000

Number

Edition

Class number

Book number

Kieliszewski, Cheryl A

Maglio, Paul P

Spohrer, James C

Date of Transaction

20170726082025.0

Cataloguing Rules (Descriptive Conventions))

pn

Electronic name

[Book]

Y