عنوان
پدید آورنده
موضوع
رده
HF5415.5 .S885 2009
HF5415
.
5
.
S885
2009
کتابخانه
محل استقرار
INTERNATIONAL STANDARD BOOK NUMBER
(Number (ISBN
0814414397
(Number (ISBN
9780814414392
NATIONAL BIBLIOGRAPHY NUMBER
Number
b428081
TITLE AND STATEMENT OF RESPONSIBILITY
Title Proper
Who's your Gladys? :
General Material Designation
[Book]
Other Title Information
how to turn even the most difficult customer into your biggest fan /
First Statement of Responsibility
Marilyn Suttle and Lori Jo Vest
PHYSICAL DESCRIPTION
Specific Material Designation and Extent of Item
xiii, 224 pages ;
Dimensions
24 cm
INTERNAL BIBLIOGRAPHIES/INDEXES NOTE
Text of Note
Includes bibliographical references and index
CONTENTS NOTE
Text of Note
Professional movers: who's your Gladys? -- The Canfield Companies: where's my refrigerator? -- Paul Reed Smith Guitars: starting from scratch -- Singapore Airlines: the tea service tells the story -- ISCO Industries: a good manhole is hard to find -- The Green Company: who's going up the ladder? -- Preston Wynne Spa: massaging egos -- ClearVision Optical: SurveyMonkey around -- Sky Lakes Medical Center: take, don't tell -- Communicore Visual Communications: the happy challenge -- A final review -- The practical points -- Recommended "who's your Gladys?" resources
0
PARALLEL TITLE PROPER
Parallel Title
Who is your Gladys?
TOPICAL NAME USED AS SUBJECT
Customer relations
Customer relations, Case studies
Customer services
Customer services, Case studies
Interpersonal relations
DEWEY DECIMAL CLASSIFICATION
Number
658
.
8/12
Number
338
.
761
Edition
22
LIBRARY OF CONGRESS CLASSIFICATION
Class number
HF5415
.
5
Book number
.
S885
2009
PERSONAL NAME - PRIMARY RESPONSIBILITY
Suttle, Marilyn
PERSONAL NAME - ALTERNATIVE RESPONSIBILITY
Vest, Lori Jo
ORIGINATING SOURCE
Date of Transaction
20141129072613.0
ELECTRONIC LOCATION AND ACCESS
Electronic name
مطالعه متن کتاب [Book]
Y
