managing bullying, bad attitudes, and total turmoil /
First Statement of Responsibility
Cheryl Dellasega, PhD, RN, CRNP, and Rebecca L. Volpe, PhD
PHYSICAL DESCRIPTION
Specific Material Designation and Extent of Item
xviii, 344 pages ;
Dimensions
22 cm
INTERNAL BIBLIOGRAPHIES/INDEXES NOTE
Text of Note
Includes bibliographical references (pages 311-320) and indexes
CONTENTS NOTE
Text of Note
The newbie : mistreatment of new nurses -- The know-it-all/criticism queen -- Gossip and trash talk -- Cliques, campaigns, and high-school drama -- Incivility -- Competition and credit -- Personal issues and downtime behavior -- The murse -- Better than you -- Generations at work -- Minimizing the value of colleagues -- Politics and CYA -- Nurse managers as the problem -- Patients as victims -- On the battlefield : nurses under attack -- Toxic culture/environment