"The sixth edition of Tim Buckley Owen's classic Success at the enquiry desk. Fully revised and updated."
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Previous ed.: published as Success at the enquiry desk. 2006
INTERNAL BIBLIOGRAPHIES/INDEXES NOTE
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Includes bibliographical references and index
CONTENTS NOTE
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Introduction -- Eight ideas for successful enquiry answering -- What do they really want? -- Flying blind -- Getting started -- Smarter searching -- Help! Everything's gone wrong -- Success! Now let's add some value -- Setting up : how do you start? -- Choosing your toolkit