عنوان
پدید آورنده
موضوع
رده
HF5415.5 .M247 2015
HF5415
.
5
.
M247
2015
کتابخانه
محل استقرار
INTERNATIONAL STANDARD BOOK NUMBER
(Number (ISBN
1631571028
(Number (ISBN
9781631571022 (paperback)
NATIONAL BIBLIOGRAPHY NUMBER
Number
b421506
TITLE AND STATEMENT OF RESPONSIBILITY
Title Proper
Surprise! :
General Material Designation
[Book]
Other Title Information
the secret to customer loyalty in the service sector /
First Statement of Responsibility
Vincent P. Magnini.
PHYSICAL DESCRIPTION
Specific Material Designation and Extent of Item
122 pages :
Other Physical Details
illustrations ;
Dimensions
23 cm
SERIES
Series Title
Marketing strategy collection
INTERNAL BIBLIOGRAPHIES/INDEXES NOTE
Text of Note
Includes bibliographical references (pages 111-119) and index.
TOPICAL NAME USED AS SUBJECT
Customer relations.
Service industries-- Customer services.
Surprise.
DEWEY DECIMAL CLASSIFICATION
Number
658
.
812
Edition
23
LIBRARY OF CONGRESS CLASSIFICATION
Class number
HF5415
.
5
Book number
.
M247
2015
PERSONAL NAME - PRIMARY RESPONSIBILITY
Magnini, Vincent P.
ORIGINATING SOURCE
Date of Transaction
20150710150840.0
Cataloguing Rules (Descriptive Conventions))
rda
ELECTRONIC LOCATION AND ACCESS
Electronic name
مطالعه متن کتاب [Book]
Y
