عنوان
پدید آورنده
موضوع
رده
HF5415.5 .S7376 2010
HF5415
.
5
.
S7376
2010
کتابخانه
محل استقرار
INTERNATIONAL STANDARD BOOK NUMBER
Erroneous ISBN
0273738070 (pbk.)
Erroneous ISBN
9780273738077 (pbk.)
NATIONAL BIBLIOGRAPHY NUMBER
Number
b411267
TITLE AND STATEMENT OF RESPONSIBILITY
Title Proper
Brilliant customer service
General Material Designation
[Book]
First Statement of Responsibility
Debra Stevens
.PUBLICATION, DISTRIBUTION, ETC
Place of Publication, Distribution, etc.
Harlow, England :
Name of Publisher, Distributor, etc.
Prentice Hall,
Date of Publication, Distribution, etc.
c2010
PHYSICAL DESCRIPTION
Specific Material Designation and Extent of Item
1 online resource (xix, 187 p.) :
Other Physical Details
ill
INTERNAL BIBLIOGRAPHIES/INDEXES NOTE
Text of Note
Includes bibliographical references and index
CONTENTS NOTE
Text of Note
Customers have changed -- The cornerstones of brilliant customer service -- Make 'virtual' service brilliant customer service -- Use the 'emotional scale' to create loyalty and trust -- Read between the lines : silence is never golden! -- How to handle any complaint -- How to say 'no' and still keep the customer -- How to offer more -- Seven ways to 'wow' your customers
0
ACQUISITION INFORMATION NOTE
Source for Acquisition/Subscription Address
Safari Books Online
Stock Number
CL0500000134
OTHER EDITION IN ANOTHER MEDIUM
Title
Brilliant customer service.
International Standard Book Number
9780273738077
TOPICAL NAME USED AS SUBJECT
Customer relations
Customer services
LIBRARY OF CONGRESS CLASSIFICATION
Class number
HF5415
.
5
Book number
.
S7376
2010
PERSONAL NAME - PRIMARY RESPONSIBILITY
Stevens, Debra
CORPORATE BODY NAME - ALTERNATIVE RESPONSIBILITY
Ohio Library and Information Network
ORIGINATING SOURCE
Date of Transaction
20120424135904.0
ELECTRONIC LOCATION AND ACCESS
Electronic name
مطالعه متن کتاب [Book]
Y
