What is staff and educational development? / Lorraine Stefani -- Carrying out a needs analysis : from intuition to rigour / Gina Wisker -- Planning and running events / Diana Kelly -- Consultancy in educational development / Liz Shrives and Chris Bond -- Monitoring and evaluating staff and educational development / David Baume -- Disseminating educational development / Helen King -- Educational development through information and communications technology / Stephen Fallows and Rakesh Bhanot -- Working on educational development projects / Rachel Segal -- Development in the disciplines / Caroline Baillie -- Working creatively with national agendas / Diana Eastcott and Neill Thew -- Being an agent of change / Val Roche -- Learning from experience / John Cowan -- Developing professional expertise in staff and educational development / Peter Kahn -- Personal and professional development : strategies for coping and for growth / Neill Thew.