عنوان
پدید آورنده
موضوع
رده
HF5415,.5 .C658 2006
HF5415
,.
5
.
C658
2006
کتابخانه
محل استقرار
NATIONAL BIBLIOGRAPHY NUMBER
Country Code
IR
Number
997585
LANGUAGE OF THE ITEM
.Language of Text, Soundtrack etc
انگلیسی
COUNTRY OF PUBLICATION OR PRODUCTlON
Country of publication
IR
TITLE AND STATEMENT OF RESPONSIBILITY
Title Proper
Connecting with Your Customers
General Material Designation
[Book]
.PUBLICATION, DISTRIBUTION, ETC
Place of Publication, Distribution, etc.
Boston, Mass.
Name of Publisher, Distributor, etc.
: Harvard Business School Press
Date of Publication, Distribution, etc.
, 2006.
PHYSICAL DESCRIPTION
Specific Material Designation and Extent of Item
vii, 178 p.
SERIES
Series Title
(The Results-Driven Manager Series)
NOTES PERTAINING TO PUBLICATION, DISTRIBUTION, ETC.
Text of Note
Print
INTERNAL BIBLIOGRAPHIES/INDEXES NOTE
Text of Note
Bibliography
CONTENTS NOTE
Text of Note
Understanding customers' needs - Tuning in to your customers / Kristen B. Donahue - Let the customer make the case / Gerald Bertsell and Denise Nitterhouse - How Best Buy's executives learn from the front lines / Lauren Keller Johnson - The fourfold path to figuring out what your customers really want / Jim Billington - Identifying customer segments - Tuning in to the voice of your customer / James Allen, Frederick F. Reichheld, and Barney Hamilton - What's the cure for customer fatigue? / Kirsten D. Sandberg - Do you really know what to do with your customer data? / Jean Ayers - Survey your customers-electronically - Communicating with customers - Zeroing in on what customers really want / Douglas Smith - Are you reaching your customers? / Richard Bierck - Connecting with your customers - Beyond the carrot and the stick: new alternatives for influencing customer behavior / Frances Frei - Enhancing customer loyalty - Do you know how much your customers are really worth to you? / Uta Werner - Five questions about customer loyalty with Jill Griffin - Five keys to keeping your best customers / Jim Billington - A crash course in customer relationship management - What customer-centric really means: seven key insights / David Stauffer
TOPICAL NAME USED AS SUBJECT
Customer relations
Customer services
Success in business
مشتری شناسی
خدمات مشتری
موفقیت در کسب و کار
LIBRARY OF CONGRESS CLASSIFICATION
Class number
HF5415
,.
5
Book number
.
C658
2006
PERSONAL NAME - PRIMARY RESPONSIBILITY
Harvard Business School
ORIGINATING SOURCE
Country
ایران
Agency
Library of Foreign Languages and Islamic resource
ELECTRONIC LOCATION AND ACCESS
Access number
41
Electronic name
41.pdf
old catalog
p
BL
1
a
Y
