عنوان
پدید آورنده
موضوع
رده
Z 716.3 .I45 2004
Z
716
.
3
.
I45
2004
کتابخانه
محل استقرار
استان: Khorasan Razavi ـ شهر: Mashhad
OTHER STANDARD IDENTIFIER
Standard Number
13675
Standard Number
39560
Standard Number
5178
TITLE AND STATEMENT OF RESPONSIBILITY
Title Proper
The virtual customer: a new paradigm for improving customer relations in libraries and information services: Satellite Meeting, Sao Paolo, Brasil, August 18-20, 2004 = O cliente virtual........
.PUBLICATION, DISTRIBUTION, ETC
Place of Publication, Distribution, etc.
Munchen
Name of Publisher, Distributor, etc.
K.G. Saur
Date of Publication, Distribution, etc.
2005
PHYSICAL DESCRIPTION
Specific Material Designation and Extent of Item
xvi, 385p.: ill
SERIES
Series Title
IFLA publications
ISSN of Series
117
GENERAL NOTES
Text of Note
Articles, preface, and summaries in Portuguese, English, French, and Spanish
Text of Note
Includes biblographical references and index
NOTES PERTAINING TO TITLE AND STATEMENT OF RESPONSIBILITY
Text of Note
edited by Sueli Mara Soares Pinto Ferreira and Rejean Savard
TOPICAL NAME USED AS SUBJECT
Entry Element
Public relations - Congresses ، Libraries
Entry Element
Management - Congresses ، Customer relations
Entry Element
Marketing - Congresses ، Information services
Entry Element
Congresses ، Internet access for library users
LIBRARY OF CONGRESS CLASSIFICATION
Class number
Z
716
.
3
.
I45
2004
PERSONAL NAME - PRIMARY RESPONSIBILITY
Relator Code
AU
AU Ferreira, Sueli Mara Soares Pinto
AU Savard, Rejean 1950- .
TI
SE
CORPORATE BODY NAME - SECONDARY RESPONSIBILITY
Entry Element
IFLA Satellite Meeting )2004: Sao Paulo, Brazil(
LOCATION AND CALL NUMBER
Call Number Suffix
CL
Call Number Suffix
ED
Call Number Suffix
CL
