عنوان
پدید آورنده
موضوع
رده
HF 5415.5 .G345 2005
HF
5415
.
5
.
G345
2005
کتابخانه
محل استقرار
OTHER STANDARD IDENTIFIER
Standard Number
electronic
TITLE AND STATEMENT OF RESPONSIBILITY
First Statement of Responsibility
Galbraith, Jay R.
Title Proper
Designing the customer-centric organization : a guide to strategy, structure, and process
.PUBLICATION, DISTRIBUTION, ETC
Place of Publication, Distribution, etc.
San Francisco
Name of Publisher, Distributor, etc.
Jossey-Bass A Wiley Imprint
Date of Publication, Distribution, etc.
2005
PHYSICAL DESCRIPTION
Specific Material Designation and Extent of Item
xvi, 184 p. : ill. ; 24 cm
SERIES
Series Title
The Jossey-Bass business & management series
GENERAL NOTES
Text of Note
Includes bibliographical references and index
NOTES PERTAINING TO TITLE AND STATEMENT OF RESPONSIBILITY
Text of Note
Jay R. Galbraith
NOTES PERTAINING TO EDITION AND BIBLIOGRAPHIC HISTORY
Text of Note
1st ed
CONTENTS NOTE
Text of Note
Surviving the customer revolution -- Customer-centricity : how much is enough? -- Light-level application -- Medium-level application -- Complete-level application -- Alternate high-level solutions companies -- Designing a customer-centric organization -- Leading through management processes
SERIES
CODEN
0787979198 )alk. paper(
TOPICAL NAME USED AS SUBJECT
Entry Element
Handbooks, manuals, etc ، Customer relations - Management
Entry Element
Handbooks, manuals, etc ، Strategic planning
LIBRARY OF CONGRESS CLASSIFICATION
Class number
HF
5415
.
5
.
G345
2005
PERSONAL NAME - PRIMARY RESPONSIBILITY
Relator Code
AU
TI
SE
