عنوان

Communication in organizations basic skills and conversation models

Standard Number

1971-73

First Statement of Responsibility

Molen, Henk T. van der,4691-

Title Proper

Communication in organizations basic skills and conversation models

Place of Publication, Distribution, etc.

New York, NY

Name of Publisher, Distributor, etc.

Psychology Press

Date of Publication, Distribution, etc.

c2005

Specific Material Designation and Extent of Item

p. cm.

Text of Note

"Simultaneously published in the USA and Canada."

Text of Note

Includes bibliographical references and index.

Text of Note

Introduction -- Basic communication skills -- Regulating skills -- Introduction -- Opening the conversation, setting goals -- Goal evaluation -- Closing the conversation -- Listening skills -- Introduction -- Non-selective listening skills, minimal encouragers -- Selective listening skills -- Sender skills -- Introduction -- Sender skills - initiative -- Sender skills - reactive -- Dialogues -- Interviewing -- Introduction -- Preparation of the semi-structured interview -- Holding semi-structured interviews -- The selection interview -- Introduction -- Goals -- Method -- Basic attitude -- Skills in the different phases of the interview -- The job-application interview -- Introduction -- Preparation -- Skills in the job-application interview -- The performance evaluation interview -- Introduction -- The performance evaluation interview within the framework of personnel management -- Goals and conditions -- Preparation -- Roles -- Errors in judgement -- The performance evaluation interview model -- The personal problems interview -- Introduction -- Diagnosis-prescription model versus cooperation model -- A dialogue model with communication skills -- Handling complaints -- Introduction -- Listening to the complaint -- Showing understanding -- Finding out the practical aspects of the complaint -- Finding a solution -- Coming to an agreement -- Breaking bad news -- Introduction -- Situations -- Phase 1: Delivering bad news immediately -- Phase 2: How to deal with reactions -- Phase 3: Looking for solutions -- The sales interview -- Introduction -- Preparation -- Structure -- Communication skills -- Group conversations -- Decision-making -- Introduction -- Phases in the decision-making process -- Pitfalls -- Techniques to develop strategies -- Leading meetings -- Introduction -- Goal -- Roles -- Task-oriented and people-oriented behaviour -- Tasks -- Structure -- Conflict management -- Introduction -- Characteristics of conflict situations -- Conflict management behaviour -- Behaviour that evokes conflict -- Conflict management conversation -- Mediation: conflict management with the help of a mediator -- A model for conflict management -- Negotiating -- Introduction -- Negotiator's behaviour -- Negotiation space -- Negotiation situations -- Negotiating skills -- Model for a negotiation conversation -- Giving presentations -- Introduction -- Preparation -- Giving the presentation -- Dealing with reactions -- Exercises.

Entry Element

، Communication in organizations

Entry Element

، Business communication

Number

Class number

Relator Code

AU

Entry Element

Henk T. van der Molen and Yvonne Gramsbergen-Hoogland

AU -4691,.H ennovY ,dnalgooH-negrebsmarG

TI

Shelving Form of Title, Author, Author/Title

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