عنوان
پدید آورنده
موضوع
رده
Z 668.5 .T63 2006
Z
668
.
5
.
T63
2006
کتابخانه
محل استقرار
OTHER STANDARD IDENTIFIER
Standard Number
101928
TITLE AND STATEMENT OF RESPONSIBILITY
First Statement of Responsibility
Todaro, Julie Beth.
Title Proper
Training library staff and volunteers to provide extraordinary customer service
.PUBLICATION, DISTRIBUTION, ETC
Place of Publication, Distribution, etc.
New York
Name of Publisher, Distributor, etc.
Neal-Schuman Publishers
Date of Publication, Distribution, etc.
c2006
PHYSICAL DESCRIPTION
Specific Material Designation and Extent of Item
viii, 160 p. ; 28 cm.
GENERAL NOTES
Text of Note
Includes bibliographical references and index
CONTENTS NOTE
Text of Note
Determining customer service essentials -- Examining general training guidelines -- Preparing specific training for library staff and volunteers -- Assessing and anticipating the needs of customers -- Tracking and responding to customer feedback -- Planning staff-development days -- Instituting continuous learning in libraries-- Integrating continuous learning with customer service
TOPICAL NAME USED AS SUBJECT
Entry Element
$ALibrary employees$BIn-service training
Entry Element
$APublic services )Libraries(
Entry Element
$ACustomer services
DEWEY DECIMAL CLASSIFICATION
Number
020
.
71/55
LIBRARY OF CONGRESS CLASSIFICATION
Class number
Z
668
.
5
.
T63
2006
PERSONAL NAME - PRIMARY RESPONSIBILITY
Relator Code
AU
Entry Element
by Julie Todaro and Mark L. Smith
AU kraM ,htimS 1956-
TI
LOCATION AND CALL NUMBER
Shelving Form of Title, Author, Author/Title
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