عنوان
پدید آورنده
موضوع
رده
HF 5415 .5 .H43 1990
HF
5415
.
5
.
H43
1990
کتابخانه
محل استقرار
OTHER STANDARD IDENTIFIER
Standard Number
135537
LANGUAGE OF THE ITEM
.Language of Text, Soundtrack etc
پائیز۲۸
.Language of Text, Soundtrack etc
English
TITLE AND STATEMENT OF RESPONSIBILITY
General Material Designation
)44(
First Statement of Responsibility
Heskett, James L
Title Proper
Service breakthroughs: changing the rules of the game
.PUBLICATION, DISTRIBUTION, ETC
Place of Publication, Distribution, etc.
New York
Name of Publisher, Distributor, etc.
Free Press
Date of Publication, Distribution, etc.
1990
PHYSICAL DESCRIPTION
Specific Material Designation and Extent of Item
xii, 306 p.: ill.; 25 cm
GENERAL NOTES
Text of Note
Includes bibliographical references and index
TOPICAL NAME USED AS SUBJECT
Entry Element
، Customer services
Entry Element
، Sales management
LIBRARY OF CONGRESS CLASSIFICATION
Class number
HF
5415
.
5
.
H43
1990
PERSONAL NAME - PRIMARY RESPONSIBILITY
Relator Code
AU
Entry Element
James L. Heskett, W. Earl Sasser, Jr., Christopher W.L. Hart
AU lraE .W ,ressaS
AU L .W rehpotsirhC ,traH
TI
LOCATION AND CALL NUMBER
Shelving Form of Title, Author, Author/Title
163
