عنوان

Communication in organizations :basic skills and conversation models /Henk T. van der Molen and Yvonne Gramsbergen-Hoogland.

(Number (ISBN

1841695556

(Number (ISBN

1841695564

.Language of Text, Soundtrack etc

لاتين

Title Proper by Another Author

1964-

Title Proper

Communication in organizations :basic skills and conversation models /Henk T. van der Molen and Yvonne Gramsbergen-Hoogland.

Place of Publication, Distribution, etc.

New York, NY

Name of Publisher, Distributor, etc.

Psychology Press

Date of Publication, Distribution, etc.

c2005.

Specific Material Designation and Extent of Item

p. cm.

Text of Note

adanaC." dna ASU eht ni dehsilbup "ylsuoenatlumiS

Text of Note

مرجع به حساب نمي آيد

Text of Note

Includes bibliographical references and index.

Text of Note

Introduction -- Basic communication skills -- Regulating skills -- Introduction -- Opening the conversation, setting goals -- Goal evaluation -- Closing the conversation -- Listening skills -- Introduction -- Non-selective listening skills, minimal encouragers -- Selective listening skills -- Sender skills -- Introduction -- Sender skills - initiative -- Sender skills - reactive -- Dialogues -- Interviewing -- Introduction -- Preparation of the semi-structured interview -- Holding semi-structured interviews -- The selection interview -- Introduction -- Goals -- Method -- Basic attitude -- Skills in the different phases of the interview -- The job-application interview -- Introduction -- Preparation -- Skills in the job-application interview -- The performance evaluation interview -- Introduction -- The performance evaluation interview within the framework of personnel management -- Goals and conditions -- Preparation -- Roles -- Errors in judgement -- The performance evaluation interview model -- The personal problems interview -- Introduction -- Diagnosis-prescription model versus cooperation model -- A dialogue model with communication skills -- Handling complaints -- Introduction -- Listening to the complaint -- Showing understanding -- Finding out the practical aspects of the complaint -- Finding a solution -- Coming to an agreement -- Breaking bad news -- Introduction -- Situations -- Phase 1: Delivering bad news immediately -- Phase 2: How to deal with reactions -- Phas

Entry Element

Communication in organizations

Entry Element

Business communication

Class number

Entry Element

مولف

Relator Code

Molen, Henk T. van der,

Entry Element

Gramsbergen-Hoogland, Yvonne H.,

Dates

1964-