Business process management and balanced scorecard :using processes as strategic drivers /Ralph F. Smith.
.PUBLICATION, DISTRIBUTION, ETC
Place of Publication, Distribution, etc.
Hoboken, N.J
Name of Publisher, Distributor, etc.
J. Wiley & Sons
Date of Publication, Distribution, etc.
c2007.
PHYSICAL DESCRIPTION
Specific Material Designation and Extent of Item
x, 227 p. :ill. ;24 cm.
NOTES PERTAINING TO BINDING AND AVAILABILITY
Text of Note
مرجع به حساب نمي آيد
CONTENTS NOTE
Text of Note
A world of change -- How process can drive strategy -- The strategic process -- Strategy maps -- Balanced scorecard and strategic initiatives -- Conclusions.