عنوان
پدید آورنده
موضوع
رده
Z,711,.H455,2001
Z
,
711
,.
H455
,
2001
کتابخانه
محل استقرار
استان: East Azarbaijan ـ شهر: Tabriz
English Book
TITLE AND STATEMENT OF RESPONSIBILITY
Title Proper
Delivering Satisfaction and Service Quality
Other Title Information
A Customer-Based Approach for Libraries
First Statement of Responsibility
Peter Hernon and John R. Whilman
.PUBLICATION, DISTRIBUTION, ETC
Place of Publication, Distribution, etc.
Chicago
Name of Publisher, Distributor, etc.
American Library Association
Date of Publication, Distribution, etc.
2001
PHYSICAL DESCRIPTION
Specific Material Designation and Extent of Item
xiv, 181 p.:ill
INTERNAL BIBLIOGRAPHIES/INDEXES NOTE
Text of Note
Includes Index
Text of Note
Includes Bibliography
TOPICAL NAME USED AS SUBJECT
Entry Element
Reference services(Libraries) - United States - Management
Entry Element
Consumer satisfaction - United States
LIBRARY OF CONGRESS CLASSIFICATION
Class number
Z
,
711
,.
H455
,
2001
PERSONAL NAME - PRIMARY RESPONSIBILITY
Entry Element
Hernon, Peter
PERSONAL NAME - SECONDARY RESPONSIBILITY
Entry Element
Whilman, John R.
Entry Element
Title
Relator Code
Jt.Auth
