عنوان
پدید آورنده
موضوع
رده
W,84,S536t,1999
W
,
84
,
S536t
,
1999
کتابخانه
محل استقرار
English Book
TITLE AND STATEMENT OF RESPONSIBILITY
Title Proper
Total customer satisfaction
Other Title Information
tal customer satisfaction a comprehensive approach for health care providers
First Statement of Responsibility
Stephanie G. Sherman with V. Clayton Sherman
EDITION STATEMENT
Subsequent Statement of Responsibility
1st ed.
.PUBLICATION, DISTRIBUTION, ETC
Place of Publication, Distribution, etc.
San Francisco
Name of Publisher, Distributor, etc.
Jossey-Bass Publishers
Date of Publication, Distribution, etc.
,c1999
PHYSICAL DESCRIPTION
Specific Material Designation and Extent of Item
xviii, 376 p. ill. 24 cm.
INTERNAL BIBLIOGRAPHIES/INDEXES NOTE
Text of Note
Includes bibliographical references and index.
TOPICAL NAME USED AS SUBJECT
Entry Element
Health services administration
Entry Element
Consumer satisfaction
Entry Element
Patient satisfaction
Entry Element
Medical careQuality control
PERSONAL NAME - PRIMARY RESPONSIBILITY
Entry Element
Sherman, Stephanie G.
PERSONAL NAME - SECONDARY RESPONSIBILITY
Entry Element
Sherman, V. Clayton.
Entry Element
Title
