عنوان
پدید آورنده
موضوع
رده
Z668,.5،.T63 2006
Z668
,.
5
،.
T63
2006
کتابخانه
محل استقرار
INTERNATIONAL STANDARD BOOK NUMBER
(Number (ISBN
9781856045995 1856045994
NATIONAL BIBLIOGRAPHY NUMBER
Country Code
IR
Number
2182
LANGUAGE OF THE ITEM
.Language of Text, Soundtrack etc
انگلیسی
COUNTRY OF PUBLICATION OR PRODUCTlON
Country of publication
IR
TITLE AND STATEMENT OF RESPONSIBILITY
Title Proper
Training library staff and volunteers to provide extraordinary customer service
General Material Designation
[Book]
First Statement of Responsibility
/ by Julie Todaro and Mark L. Smith
.PUBLICATION, DISTRIBUTION, ETC
Place of Publication, Distribution, etc.
New York
Date of Publication, Distribution, etc.
, c2006.
PHYSICAL DESCRIPTION
Specific Material Designation and Extent of Item
viii, 160 p.
NOTES PERTAINING TO PUBLICATION, DISTRIBUTION, ETC.
Text of Note
Print
INTERNAL BIBLIOGRAPHIES/INDEXES NOTE
Text of Note
Includes bibliographical references and index
CONTENTS NOTE
Text of Note
Determining customer service essentials -- Examining general training guidelines -- Preparing specific training for library staff and volunteers -- Assessing and anticipating the needs of customers -- Tracking and responding to customer feedback -- Planning staff-development days -- Instituting continuous learning in libraries-- Integrating continuous learning with customer service.
TOPICAL NAME USED AS SUBJECT
Library employee - In - service training
Public services (Libraries)
Customer services
DEWEY DECIMAL CLASSIFICATION
Number
020
.
71
.
55
LIBRARY OF CONGRESS CLASSIFICATION
Class number
Z668
,.
5
Book number
.
T63
2006
PERSONAL NAME - PRIMARY RESPONSIBILITY
Todaro, Julie
PERSONAL NAME - SECONDARY RESPONSIBILITY
Smith, Mark,1956-
ORIGINATING SOURCE
Country
ایران
Agency
Central Library and Documentation Center
old catalog
p
BL
1
a
Y
