عنوان

Connecting with Your Customers

کد کشور

IR

شماره

997585

زبان متن نوشتاري يا گفتاري و مانند آن

انگلیسی

کشور محل نشر

IR

عنوان اصلي

Connecting with Your Customers

نام عام مواد

[Book]

محل نشرو پخش و غیره

Boston, Mass.

نام ناشر، پخش کننده و غيره

: Harvard Business School Press

تاریخ نشرو بخش و غیره

, 2006.

نام خاص و کميت اثر

vii, 178 p.

عنوان فروست

(The Results-Driven Manager Series)

متن يادداشت

Print

متن يادداشت

Bibliography

متن يادداشت

Understanding customers' needs - Tuning in to your customers / Kristen B. Donahue - Let the customer make the case / Gerald Bertsell and Denise Nitterhouse - How Best Buy's executives learn from the front lines / Lauren Keller Johnson - The fourfold path to figuring out what your customers really want / Jim Billington - Identifying customer segments - Tuning in to the voice of your customer / James Allen, Frederick F. Reichheld, and Barney Hamilton - What's the cure for customer fatigue? / Kirsten D. Sandberg - Do you really know what to do with your customer data? / Jean Ayers - Survey your customers-electronically - Communicating with customers - Zeroing in on what customers really want / Douglas Smith - Are you reaching your customers? / Richard Bierck - Connecting with your customers - Beyond the carrot and the stick: new alternatives for influencing customer behavior / Frances Frei - Enhancing customer loyalty - Do you know how much your customers are really worth to you? / Uta Werner - Five questions about customer loyalty with Jill Griffin - Five keys to keeping your best customers / Jim Billington - A crash course in customer relationship management - What customer-centric really means: seven key insights / David Stauffer

موضوع مستند نشده

Customer relations

موضوع مستند نشده

Customer services

موضوع مستند نشده

Success in business

موضوع مستند نشده

مشتری شناسی

موضوع مستند نشده

خدمات مشتری

موضوع مستند نشده

موفقیت در کسب و کار

شماره رده

نشانه اثر

مستند نام اشخاص تاييد نشده

Harvard Business School

کشور

ایران

سازمان

Library of Foreign Languages and Islamic resource

شماره دسترسي

41

نام الکترونيکي

41.pdf

وضعیت فهرست نویسی

old catalog

فرمت انتشار

p

نوع ماده

BL

پیشوند ISBD اعمال شده است

1

سطح دسترسي

a

تكميل شده

Y