عنوان

The virtual reference desk :creating a reference future

شماره استاندارد

101952

عنوان اصلي

The virtual reference desk :creating a reference future

محل نشرو پخش و غیره

New York

نام ناشر، پخش کننده و غيره

Neal-Schuman Publishers

تاریخ نشرو بخش و غیره

c2006

نام خاص و کميت اثر

xiii, 226 p. ; 23 cm.

عنوان فروست

The virtual reference desk series

متن يادداشت

Includes bibliographical references and index

متن يادداشت

Bringing together teens and chat reference : reconsidering "the match made in heaven" / Laura Kortz, Sharon Morris, and Louise W. Greene -- Investigating interpersonal communication in chat reference : dealing with impatient users and rude encounters / Marie L. Radford -- Training for online virtual reference : measuring effective techniques / Eileen G. Abels and Malissa Ruffner -- Staffing for live electronic reference : balancing service and sacrifice / Joe Blonde -- Establishing metric performance targets for a virtual reference service : counting totals and beyond / Deb Hutchison and Michele Pye -- Creating the infrastructure for digital reference research : examining the Digital Reference Electronic Warehouse )DREW( Project / Scott Nicholson and R. David Lankes -- Managing a full scale, 42/7, reference service consortia : integrating specialists from public and academic libraries / Vera Daugaard, Morten Fogh, and Ellen Nielsen -- Creating a knowledge base : analyzing a veteran reference librarian's brain / Charles Early, Andrea Japzon, and Sarah Endres -- Building wi-fi technology and a new mobile service model : creating change in information service delivery at the Orange County )Florida( Library System / Kathryn Robinson -- Building a virtual community : repurposing professional tools for team-based experiential learning / Karen Wenk

عنصر شناسه ای

$AElectronic reference services )Libraries(

عنصر شناسه ای

$AReference services )Libraries($BInformation technology

عنصر شناسه ای

$AReference librarians$BEffect of technological innovations on

شماره

شماره رده

کد نقش

TI

عنصر شناسه اي

edited by R. David Lankes ... ]et al.[

عنصر شناسه اي

AU divaD .R ,seknaL

عنصر شناسه اي

SE

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